Delete from your account
- Sign in to Neruvi with your account email.
- Open Account and find “Delete account”.
- Type DELETE into the confirmation field.
- Select “Permanently delete account”.
Can't sign in? Request deletion by email
Email hello@neruvi.app with the subject Neruvi account deletion. Send it from the email associated with your account and say that you want your Neruvi account and associated personal data deleted. If you cannot access that email, describe the problem; we will discuss a proportionate way to verify ownership.
This route does not require the app to be installed. We may ask for additional verification before processing the request to protect your account. Do not include your password.
What is removed or closed
Once a verified deletion is processed, your Neruvi access ends, active coordination is closed, your travel intentions are cancelled or hidden, and your direct profile and contact details are removed. Your sign-in identity is disconnected and credential cleanup is retried if the authentication provider is temporarily unavailable.
What may be retained
Limited safety reports, message evidence, deletion records and audit records may remain where necessary for an active investigation, security or legal obligations. They are restricted from ordinary participant access. The current retention process anonymizes message content from closed or expired direct conversations and closed pods after 90 days, unless needed for an active safety report. Expired, unreferenced match cards are removed after one day.
Account deletion cannot retract information another participant has already copied outside Neruvi. See our privacy policy for retention and your other rights.